Montgomery County, PA

Inmate Telephone Inc.

How do I set up an account with ITI to receive collect calls from an inmate?
We have three options for setting up an account for collect calls.  The first is to use our new twenty-four / seven online bill pay.  The second way is to pre-pay for the calls by placing money on an account with ITI.  You may call our customer service center at 814-949-3303.  The alternate option is to have a credit check run.  If the credit check is approved, we would extend you a line of credit for phone calls.  Please contact our customer service department for further details.

What forms of payment can I use for my account with ITI?
We accept money orders, checks (except for the initial pre-payment), credit cards, debit cards, Western Union, Money Gram and Internet payments. 

Do I have to set up an account with ITI or is there another option for me to receive these calls?
If the inmate is housed in a facility that offers debit calling, you would not have to set up an account with ITI.  Debit calling lets inmates pre-pay for calls right out of their commissary account.  In this case, the inmate would be charged for the call.  You would still have to press the number one on your phone to accept the call, but you would not be charged. 

How much will my calls cost?
The cost of your call would be determined by what correctional facility the call is originating from and your location.  When you receive a call through ITI, you will hear an automated announcement with a list of options.  One of these options will play the rates for that particular call.  The other option you have is to call our customer service department to find out specific rates for your location.

Every time the inmate tries calling, we are disconnected.  What may be causing this?
Certain features on your phone may be causing the call to disconnect.  Things such as call intercept, call forwarding, cordless phones, cell phones, three-way calling and certain devices intended to prevent telemarketing calls may be interfering with your inmate phone calls.

I want to place a block on my phone so that no inmate calls will come through.  How can I do this?
If the unwanted inmate calls originated from a facility serviced by ITI, you would have two different options for securing a block on your line.  If you are at home when the call comes in, you can simply listen to the options at the beginning of the call and select the appropriate one to block your number.  You will not be charged for anything unless you would accept the call.  The second option to block your telephone number is to send the appropriate paperwork to ITI so that we may place on block on your line for you.  Please contact our customer service department for further details.

What will happen if the inmate is released and I have not used all of the money on my account?
When the inmate has been transferred or released, please contact ITI to close your account.  We will then refund any money that you have not used.

How long will it take for a payment/pre-payment to be posted to my account?
All payments/pre-payments are usually posted within one business day. 

How do I know when I will have to place more money on my account?
When you are reaching the end of your funds, you will receive a message that you have only a limited number of calls remaining.  You will hear this message before your call is connected.  It is also a good idea to keep track of the calls you are receiving.  You may contact ITI to find out the rates for your calls and your current balance.